Human Rights 2002
Course Date: December 11, 2002
Human Rights 2002
Course Date: December 11, 2002
Keeping Your Cool and Reasoning With the Unreasonable
- five categories of “difficult” people—is it them or is it me
- how to identify when habit or culture is causing the challenge
- what to do about high emotion
- when to respond to intimidating strategies like yelling
- what to do when trying to reason is useless
- cures for rectifying bad decisions during the negotiation—even the best negotiators make them but have the skills to recover
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