CLE Online

Red Flags: Influence, Control, and Abuse

• influence and control
  • when and how can influence be a problem?
  • the effect of a power imbalance
  • understand the risk factors; recognize the signs
  • is it just stress or a sign of trouble?
• abuse
  • the FLA and beyond: why domestic abuse matters in client files
  • elder abuse and its effect on clients
  • domestic abuse and elder abuse: red flags

Practice Tips for Managing Clients

• understanding underlying personality problems
• clients in sensitive situations
• communication techniques for managing difficult clients
• recognizing and managing your own reactions

Practice Tips: Checklists and Office Procedures

• create an office-wide, consistent approach
• clarify expectations for your interactions with difficult clients
• how to alert others handling the file
• what about gut feelings and hunches?
• checklists and intake questions