Date:
March 27, 2023
Course:
Solo and Small Firm Conference 2023: Reset and Renew
Contributor(s):
Michael J. Lomax, JD
Thomas L. Spraggs
Professional Responsibility and Ethics » Client Relations Practice Management » Client development, Client Relations, Management and organization of firms
Presentation Content:
Slides: Client Management and Communications Handout: Calming Upset People with E.A.R. Handout: Dealing with High Conflict People Handout: How to Give a BIFF Response Handout: Talking to the “Right Brain” in a Conflict
February 8, 2017
CLE-TV: Solo and Small Firm Series - Handling High Conflict Clients
Thomas L. Spraggs Jr.
Michael J. Lomax
Practice Management » Client Relations
Slides: Client Management and Communications
Handout: Calming Upset People with E.A.R.